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Privacy Policy

Effective Date: June 20, 2023

This privacy policy (the "Policy") applies to the online contact form provided by cambridgepianotuning.co.uk (referred to as "Company", "we", "us", or "our"). We are committed to protecting and respecting your privacy, and this Policy outlines our practices for gathering, using, and disclosing your information.

This Policy complies with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and applies to all users within the European Economic Area (EEA) and the United Kingdom.

1. Information We Collect

We collect and process two categories of information:

  1. Personal Data: This includes information that you provide to us through our online contact form, such as your name, email address, telephone number, and any other personal information you choose to provide. We store this data for no longer than reasonably required for our legitimate business purposes or to comply with our legal obligations.
  2. Non-Personal Data: This includes anonymous or aggregate information which may not be used to identify you. Such as IP addresses, browser types, device types, referring URLs, and usage data.

2. Use of IP Address Recording

To ensure the security of our website and to prevent multiple, potentially malicious contact requests, we may record IP addresses of site visitors.

IP Address Recording involves storing the IP addresses of site visitors. This data is kept for a period of no more than six months and is used for the purpose of maintaining site security and preventing malicious activity.

These techniques do not give us access to your personal data, and they are used solely for the purposes of site security and prevention of malicious activities.

3. Sharing of Your Personal Data

We do not share, sell, or distribute your personal data with any third parties unless required by law or with your explicit consent.

4. Legal Basis for Processing

Under the GDPR and the UK Data Protection Act 2018, we process your data under the following legal bases:

  • Consent: By using our online contact form, you consent to our use of IP address recording as outlined in this policy.
  • Legitimate Interests: We use these techniques to prevent malicious attempts at sending multiple contact requests, which is a legitimate security interest of ours.

5. Your Rights

Under the GDPR and the UK Data Protection Act 2018, you have the following rights in relation to your personal data:

  • Right to access: You have the right to request a copy of the personal data we hold about you.
  • Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data.
  • Right to erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to data portability: You have the right to request that we transfer the personal data that we have collected to another organization, or directly to you, under certain conditions.

6. Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page. We advise you to review this page periodically for any changes. Changes to this Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Policy, please contact us at via the contact page.